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CRM Platform Setup

Get Started with the Business Growth Engine

Your WhatsApp-first CRM platform, purpose-built for Nigerian businesses. Here\u2019s everything you need to know to get set up and running.

Step 1: Verification

Meta Business Verification Requirements

Before you can use the WhatsApp Business API, Meta requires your business to be verified. We handle the submission \u2014 you just provide these documents.

Facebook Business Page

An active Facebook Business Page for your company. If you don’t have one, we’ll help you create it during onboarding.

CAC Certificate

Your Corporate Affairs Commission registration document. Meta requires this to verify your business identity in Nigeria.

Business Email & Phone

A business email address and phone number that match your CAC registration. Used for verification codes during the process.

Business Website

A live website with your business name and contact details. If you don’t have one yet, our Online Presence package can help.

M4E handles the entire verification process for you \u2014 typically approved in 24\u201372 hours
Step 2: API Setup

WhatsApp API Setup Process

From verification to your first campaign \u2014 here\u2019s the technical setup process. We manage every step.

01

Meta Business Verification

24–72 hours

We submit your CAC certificate and business details to Meta for verification. This typically takes 24–72 hours. M4E handles the entire submission process.

02

WhatsApp Business Account Creation

1–2 hours

Once verified, we create your official WhatsApp Business Account and connect it to the Cloud API. Your existing number or a new provisioned number can be used.

03

Message Template Approval

24 hours

We design and submit your campaign message templates to Meta for approval. Templates must follow WhatsApp’s content policies. Most are approved within 24 hours.

04

CRM Configuration & Testing

1–2 days

Your Business Growth Engine is configured with your branding, chatbot knowledge base, and campaign templates. We run test messages before going live.

CRM Pricing

Choose Your Plan

Standalone CRM pricing for businesses that want the platform without a full marketing package. CRM access is included free with any M4E service package.

Starter

Up to 1,000 contacts

₦50,000/month

Perfect for small businesses starting their customer reactivation journey.

  • WhatsApp Business inbox
  • Basic campaign templates
  • Contact import tools
  • Monthly performance reports
  • Email support
Most Popular

Professional

Up to 10,000 contacts

₦120,000/month

For growing businesses that need AI-powered automation and deeper insights.

  • Everything in Starter
  • AI-powered chatbot
  • Advanced campaign builder
  • Customer segmentation
  • Real-time analytics dashboard
  • Priority WhatsApp support

Business

Unlimited contacts

₦250,000/month

Enterprise-grade features for businesses with multiple branches and high volume.

  • Everything in Professional
  • Multi-branch management
  • Dedicated account manager
  • Custom chatbot flows
  • API access & integrations
  • SLA guarantee

Need a detailed feature comparison? View full pricing page \u2192

Good to Know

WhatsApp API Messaging Costs

WhatsApp Business API uses per-conversation pricing set by Meta. These costs are separate from your CRM subscription.

\u20A645\u2013\u20A675
Marketing

Promotional messages, offers, product announcements

\u20A620\u2013\u20A635
Utility

Order updates, appointment reminders, account alerts

Free
Service

Customer-initiated support conversations (first 1,000/month)

Prices are per conversation (24-hour window), billed by Meta. Rates may vary. M4E does not add any markup to WhatsApp messaging costs.

Ready to Set Up Your CRM?

Talk to our team about getting your Business Growth Engine configured and connected. We\u2019ll guide you through every step.